Case Manager III - University Student Support Worker


6-Month Full Time contract



What to expect

Case management is the central support and advocacy service for individuals and families at Ometz. The Case Manager III provides assessment, crisis response, direct intervention, supportive counselling, advocacy and referrals to identified services as well as coordination of a range of psychosocial and concrete services to referred university students.



  • Provide clinical and consultative social services to university students
  • Conduct social and psychosocial asessment of clients using appropriate theoretical approach
  • Assess client’s financial capacity/budget, when impacting on client mental health
  • Identify applicable community resources for clients and facilitate service provision
  • Determine, with client, a plan of action including crisis response, agency response, referral and follow-up
  • Refer, facilitate and advocate for students to access internal and external services, and resources
  • Coordinate with other services, administrators and networks around individual and global issues
  • Consult with other professionals on services and act, as appropriate, as a member of a multi-disciplinary team
  • Identify trends in requests and student needs
  • Be familiar with and utilize legal and procedural information
  • Provide short-term case management support
  • Fulfill all administrative and data requirements and maintain client records
  • Present cases on internal and external committees
  • Serve on agency departmental, interdepartmental, and intra-agency committees
  • Participate in staff individual and collective professional development program
  • Master’s degree in social work or other professional equivalent
  • Member of the Ordre professionnel des travailleurs sociaux et des thérapeutes conjugaux et familiaux du Québec 
  • Minimum of 2 years of relevant experience
  • Knowledge of systems approach as it relates to social service process and a demonstrated ability to apply systems theory to practice
  • Broad knowledge of clinical practice models
  • Experience, training re: young adult mental health issues including suicidality assessment 
  • Knowledge of Quebec social service network and government programs and services
  • Broad knowledge of legislation and government policies and procedures
  • Concrete experience with the Montreal social service network
  • Fluent bilingualism in both official languages; written and spoken
  • Proficient computer skills: Word, Excel, web-based database, Zoom, Teams

This position requires the selected applicant to undergo vulnerable sector police check.


Please submit your CV and letter of interest by February 15, 2021


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