OUR COMMITMENT TO YOU:

· To respect your confidentiality. Personal information will not be divulged to any person outside Ometz without your knowledge and permission, unless required by law.

· To provide a team approach. Ometz staff members will work together to provide assistance, each having access to your file, on a need-to-know basis.

· To ensure that services are provided in a professional and timely manner.

· To respect your dignity and autonomy.

· To respect your personal values, culture, beliefs, and religious convictions.

· To ensure that our team makes every effort to provide services in the language of your choice, taking into account our resources.

· To ensure that our team refrains from any verbal, physical, sexual, or psychological harassment.

· To ensure that our team avoids any situation where there might appear to be a conflict of interest.

· To ensure that our team does not accept any rewards for services rendered.

YOU HAVE THE RIGHT:

· To be accompanied by a person of your choice when receiving services.

· To access your file or the file of your child of minor age. Please address your written request to our

Chief Privacy Officer
Ometz
1 Cummings Square Montreal,
Quebec H3W 1M6

· To file a formal complaint. Please address your written complaint to the

Chief Executive Officer
Ometz
1 Cummings Square Montreal,
Quebec H3W 1M6

YOUR COMMITMENT TO OMETZ:

· To be respectful, courteous and forthcoming with all important information.

· To be actively involved in your service plan.

· To respect appointments, if you cannot attend one, advise the person who you are meeting with in advance.

· To interact with professionals without expressing any discrimination or prejudice.

· To refrain from any verbal, physical, sexual, or psychological harassment of Ometz staff.