Ometz Privacy Policy


Statement and Purpose

Agence Ometz (“OMETZ”) respects and upholds an individual’s right to privacy and to the protection of his/her personal information. OMETZ is committed to ensuring compliance with applicable privacy legislation.

OMETZ is accountable for the personal donor, client, volunteer and employee information under its control. OMETZ has appointed a privacy officer (the “Privacy Officer”) to be responsible for the organization’s compliance with this Policy.

Purposes for collection, use and disclosure

OMETZ collects and uses personal information about donors for the following purposes

OMETZ collects and uses personal information about clients for the following purposes:

OMETZ collects and uses personal information about volunteers for the following purposes:

OMETZ collects and uses personal information about employees for the following purposes:

OMETZ identifies the reasons for collecting personal information before or at the time of
collection. If any new purpose develops, OMETZ will obtain individual consent before using the personal information for this new purpose. Purposes are limited to what a reasonable person would expect under the circumstances.

Disclosure of information to third parties
The only circumstance under which personal information may be disclosed to third parties is for the fulfillment of any purposes identified above, or as required by law. If personal information is disclosed for the fulfillment of any purposes identified above, OMETZ will ensure that appropriate security undertakings, such as confidentiality clauses in contractual agreements, are employed to protect the transfer and use of personal information. OMETZ does not sell, trade, or rent information to third parties.

Consent to collection, use, and disclosure for clients

In certain circumstances (i.e. request for service) OMETZ will assume consent to the collection and use of personal information. OMETZ will always seek consent when disclosing personal information to a third party, unless required by law. Consent may be withdrawn at any time, subject to contractual or legal restrictions and reasonable notice.
Consent to collection, use and disclosure for donors, clients, volunteers and employees
In certain circumstances (i.e., making a donation, agreeing to the terms of employment or
volunteering) OMETZ will assume that consent to the collection, use, and disclosure of personal information is implied unless notified otherwise. Consent can be withdrawn at any time, subject to contractual or legal restrictions and reasonable notice.
Limiting Collection
OMETZ collects donor, client, volunteer and employee personal information only for the
purposes identified above.

Limiting Use, Disclosure, and Retention
OMETZ does not use or disclose personal information for any purpose other than those for
which it was collected, except with consent or as required by law. Personal information is retained only as long as is necessary for the fulfillment of the purposes for which it was collected, or as required by law or best clinical practice. Guidelines are in place
for retaining and destroying personal information.

OMETZ will make all reasonable efforts to ensure that personal information is as accurate,
complete, and current as required for the purposes for which it was collected. OMETZ will
correct any personal information if its accuracy and completeness is challenged and found to be deficient.


OMETZ regularly reviews its privacy practices and may amend the policy from time to time. If substantial changes are made in the way OMETZ uses personal information, a notification will be placed on the website –


OMETZ protects personal information against loss or theft with appropriate security safeguards. Safeguards include physical, administrative, and electronic security measures. Information is safeguarded from unauthorized access, disclosure, copying, use or modification.

Individual access
Donors, clients, volunteers and employees have the right to access their personal information
under the control of OMETZ. The Privacy Officer will assist with any access request. In certain exceptional situations, OMETZ may not be able to provide access to certain personal information that it holds about an individual. If access cannot be provided, OMETZ will provide notification, in writing, of the reasons for the refusal.

Concerns or Questions Regarding OMETZ’ Compliance
Questions or concerns regarding OMETZ’ compliance with this Policy should be directed to:
OMETZ Privacy Officer, at 514-342-0000 ext. 3309 or [email protected]
OMETZ will inform complainants of avenues of recourse. These include OMETZ’ own
complaint procedure, regulating bodies and the Privacy Commissioner of Quebec. OMETZ will investigate all complaints received in writing.


Defining personal information
Personal information is any information that can be used to distinguish, identify or contact a
specific individual. This information can include an individual’s opinion or belief as well as facts about, or related to the individual. Exceptions, which are not considered personal information, include business contact information and certain publicly available information such as names, addresses and telephone numbers published in telephone directories.
Where an individual uses his or her home contact information as their business contact
information, this information will fall under the latter category and will therefore not subject to personal information protection legislation.
Authorized by: AGENCE OMETZ Board
Date: June 5, 2008


During the developing COVID-19 situation, Ometz staff will be providing support remotely.
We are here to help.

In the meantime you may contact your Ometz worker by:
E-mail ([email protected]) - Telephone (514) 342-0000, press 9 for directory

You may also reach us at the Community Help Line:
(514) 734-1411 | [email protected]

We thank you for your understanding and will keep you updated.
Take care, The Ometz Team.